The following are some common questions that may arise with regard to Signature Specialists and the information which we request from our customers at different points in our website.
What Information Does Signature Specialists Collect?
The information that customers provide to Signature Specialists is used (1) to allow our customers to purchase our products online, (2) to provide our customers with personalized website content tailored to the particular interests of each individual customer, (3) to continuously improve the convenience and functionality of our website, and (4) provide the general public with information regarding Signature Specialists.
Our website utilizes both a shopping cart and a variety of e-mail forms for customers to request information, products, and services. We may collect customers' contact information (such as e-mail addresses), financial information (such as account or credit card numbers), and demographic information (such as zip code). This information enables us to process and fulfill our customers' orders and notify our customers of their order status. When you provide credit card information on our online form, you are connected to a secure server which encrypts credit card information over the Internet.
Contests / Surveys
We may occasionally run contests or conduct surveys in which we ask visitors for contact information (such as email addresses) and unique identifiers (such as member numbers). The information collected on our contest applications is used to administer the contest and notify winners.
Financial information that is collected is only used to bill the user for products and services ordered at Signature Specialists and for no other reason.
Demographic profile data may also be collected at our site. We use this data to personalize the customer's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences. In addition, this information may be used internally by Signature Specialists for market analysis and other purposes and may be shared with advertisers on an aggregate basis (i.e. all personal information will be removed).
Contact information registration form, order forms, contest forms, survey forms, and other sources is also used to send information about our company and promotional material to our customers. In addition, the customer's contact information may be shared with selected partners of Signature Specialists who may want to contact our visitors. Users may opt-out of receiving future mailings by checking the appropriate box when opening or modifying their Signature Specialists account information. In the event that you have registered more than one e-mail address with us, please check the opt-out box for each e-mail account you use.
How Does Signature Specialists Protect the Information It Collects?
To provide you with an increased level of security, access to your personal information is protected with password(s) which you select. We strongly recommend that you not disclose your password to anyone.
Registration & Financial Information
All personal information that you provide to Signature Specialists including names, addresses, contact information, and credit card numbers - are stored in a secure database. This database is located in a physically secure facility and is located behind multiple "firewalls".
When you place orders through our website, you will transmit your order information, including your credit card number, to our secure server. Our secure server uses Secure Sockets Layer Software (SSL) which allows us to receive information that your Web server encrypts before transmitting to us. Since any order information you provide to Signature Specialists will be transmitted using a secure connection, customers with Web browsers that cannot support this level of security will not be able to order products through Signature Specialists. To ensure that you are conducting a secure transaction, please look for a small padlock icon in the lower right corner of your browser before you send your information. Should this icon not be available, please notify Signature Specialists immediately and DO NOT send your information.
Display of Credit Card Information
Signature Specialists will never display more than five digits of your credit card number on the screen or on any invoices which are sent to you.
Internet Security-Buy in Comfort.
The security of an online transaction is of the utmost importance to our clients and their customers. This exchange is secured using Secure Sockets Layer technology from Netscape. SSL is considered the standard in the industry and has been adopted by web software developers. SSL is used to receive your order, encrypt it and, through authentication and data encryption, secure all aspects of the online transaction. An important player in the security scheme is the Certification Authority. The CA issues, manages and authenticates the digital certificates which allow secure transactions to occur. Verisign is a respected CA with the technology, solid infrastructure and practices needed and used by clients around the globe. This site employs SSL encryption and digital certificate authorization.
Does Signature Specialists Share Its Information with Other Companies?
Signature Specialists does not share information to any third parties.
Signature Specialists may release account information if it believes, in good faith, that such release is reasonably necessary to (1) comply with the law, (2) enforce or apply the provisions of our Terms and Conditions, or (3) protect the rights, property or safety of Signature Specialists, our customers or other individuals.
Please note that when you order products and services from Signature Specialists we will use a credit verification company to validate the credit card and other information you provide before we can fill your order. We have an agreement with such company to ensure that our customers' personal information is kept confidential.
What are "Cookies" and How Are They Used by Signature Specialists?
"Cookies" are pieces of information that our website can send to your browser and which can later be stored on your computer's hard drive so that we can recognize you when you return. All pages on the Signature Specialists web site where you are prompted to log in or that are customizable require that you accept cookies. We may also use ads on our website that contain cookies. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storing items in your shopping cart or project list between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features on our website, including placing items in your shopping cart and purchasing them.
What about Links to Other Web Sites?
As a convenience to our customers, our website may provide links to other sites of our business partners, vendors, and advertisers. The inclusion of any link does not imply Signature Specialists's endorsement of any other company, its site, or the products and services it sells. Signature Specialists is not responsible for the privacy practices or the content of any other web site, and we encourage you to read the posted privacy statement whenever interacting with any web site.
Can Customers Update or Change Their Information Once It has been Input?
You can access your personal information, including passwords, at any time to update, correct, add or delete any of the data you have provided to us. To do so, access the customer service page of the website with your username and password.
Thank you for visiting Signature Specialists!